Frequently Asked Questions
Everything you need to know about your Kettlewell shopping experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our garments are designed for a true-to-size fit, but we recommend measuring your bust, waist, and hips to compare against our specific collection charts.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return label and drop your package at any authorized carrier location.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
Are your fabrics sustainably sourced?
Quality and ethics are at our core. We prioritize natural fibers and work exclusively with manufacturers who adhere to fair labor practices and environmental certifications.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.